Privacy Policy
Last Updated: January 5, 2026
Citrus Systems ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy.
Overview
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit https://app.citrus.fyi (our "Website") or use our web-based application and services (collectively, the "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Information We Collect
We collect several types of information from and about users of our Services.
A. Information You Provide to Us
| Information Type | Description |
|---|---|
| Account Information | Email address, username, and authentication credentials when you register |
| Profile Information | Information you choose to add to your public profile |
| Payment Information | Payment details collected by third-party processors (we do not store full credit card information) |
| Communications | Records of correspondence with us, including support requests |
B. Information from Third-Party Platforms
When you connect your Twitch, Kick, YouTube, or TikTok accounts, you authorize us to collect certain information from these platforms in accordance with their privacy policies:
| Data Type | Examples |
|---|---|
| Identity Data | User ID, display name, avatar/profile image |
| Channel Data | Subscriber lists, follower counts, stream status |
| Live Data | Chat logs (for widget triggers), Bits/donation events, real-time metadata |
Platform-Specific Policies
YouTube: By connecting to YouTube, you agree to the YouTube Terms of Service and acknowledge the Google Privacy Policy. Revoke access via Google Security Settings.
Twitch: Data collected pursuant to the Twitch Privacy Notice.
Kick: Data collected pursuant to the Kick Privacy Policy.
C. Automatic Data Collection
| Data Type | Description |
|---|---|
| Usage Details | Traffic data, location data, logs, and communication data |
| Device Information | IP address, operating system, browser type |
| Cookies | Used to store preferences and authentication status |
2. How We Use Your Information
We use the information we collect to:
- Present our Services and their contents to you
- Provide interactive features you request (triggering widgets on events)
- Process Juice transactions and fulfill orders
- Calculate and process payouts to streamers
- Notify you about changes to our Website or services
- Prevent fraud and ensure Terms of Service compliance
3. Disclosure of Your Information
We do not sell your personal information.
We may disclose aggregated, non-identifying information about our users without restriction. We may disclose personal information:
| Recipient | Purpose |
|---|---|
| Service Providers | Third parties supporting our business (payment processors, cloud hosting, email services) bound by confidentiality obligations |
| Legal Compliance | To comply with court orders, laws, or government/regulatory requests |
| Agreement Enforcement | To enforce our Terms of Service and other agreements, including billing and collection |
4. Data Security
We have implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All payment transactions are encrypted using SSL technology.
INFO
While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
5. Children Under 13
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website.
If we learn we have collected personal information from a child under 13, we will delete that information promptly.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Request correction of inaccurate personal information |
| Deletion | Request deletion of your personal information |
| Data Portability | Request a copy of your data in a portable format |
To exercise these rights, contact us at support@citrus.fyi.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 30 days after deletion |
| Transaction records | 7 years (for tax and legal compliance) |
| Usage logs | 90 days |
8. Changes to Our Privacy Policy
We may update this privacy policy from time to time. If we make material changes to how we treat your personal information, we will notify you through a notice on the Website home page or via email.
The date the privacy policy was last revised is identified at the top of the page.
9. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Email: support@citrus.fyi